Effective date: 13 June 2026. Payments are processed by Paddle.com as Merchant of Record; this policy works alongside Paddle's buyer terms. Contact: hello@vocabu.io.
1. Try Before You Pay
Every new account gets a 10-day full-access trial with no payment card required. We encourage you to use the trial to make sure Vocabu fits you before purchasing.
2. 14-Day Money-Back on First Purchase
If Vocabu is not what you expected, you may request a full refund within 14 days of your first purchase of any subscription (monthly or annual, including promotional prices), no questions asked. This mirrors and does not limit EU/EEA consumer withdrawal rights.
3. Cancelling a Subscription and Renewal Reminders
You can cancel anytime in Settings → Subscription or via the Paddle receipt link. Cancellation stops future charges; your access continues until the end of the already-paid period. Before an annual subscription renews, we send a reminder email approximately 7 days in advance, so a renewal is never a surprise. We do not issue partial refunds for the remainder of a billing period after the 14-day window, except as described in Sections 4–5 or where required by law.
In-app promotional credits (e.g., the activity-based deposit credit) have no cash value, are applied only against future subscription charges, and expire when your subscription ends.
4. If We Discontinue the Service
If Vocabu is permanently discontinued, every subscriber with prepaid time receives a choice: (a) a pro-rata refund of the unused portion of their subscription (unused full months / total months × price paid), or (b) continued access until the end of the paid period where we can keep the service running in maintenance mode. Promotional ("early-bird") subscriptions are covered on the same terms, based on the price actually paid.
5. Service Failures
If a verified technical failure on our side makes the service substantially unusable for 7 consecutive days or more, you may request a pro-rata refund or credit for the affected period.
6. How to Request a Refund
Email hello@vocabu.io from your account email (or use the refund option in your Paddle receipt) with your order reference. Refunds are processed by Paddle to the original payment method, normally within 5–10 business days of approval.
7. Multi-Seat and Institutional Purchases
Refund terms for multi-seat purchases (tutor seat packs, school vouchers, classroom plans) are stated at the point of purchase for each offer; where not stated, Sections 2–5 apply by analogy to the purchasing party.
8. Fair Use
We may decline refunds in cases of abuse (e.g., repeated purchase-refund cycles, bulk content extraction during the refund window). Statutory consumer rights in your country always prevail over this policy.